Support
Two paths when you need help: ask Kaia in Messages for anything about using the product, or email [email protected] for account, billing, or system issues.
Copy & send
Starter messages
These are intentionally written like real texts, not like commands.
Ask Kaia a product question
Escalate to email support
Keep going
Related pages in this section
If this page is the overview, these are the more specific guides right under it.
Privacy and permissions
- Email support sees whatever you include in the email plus whatever's needed to look up your account.
- We never read private 1:1 messages unless you ask us to investigate a specific problem.
- Kaia-in-Messages support is scoped to your family only.
Related guides
Ask Kaia for Help
Kaia is the fastest first stop for anything about using the product. She knows your plan, your family, and what you just tried.
Contact Support
Email [email protected] for account, billing, invitation, or clearly broken-integration issues. One clear message gets you a faster reply.
Troubleshooting
The symptom-based home for when Kaia didn’t do what you expected.
Billing and Plan Changes
Review your household subscription, renewal and plan changes in the Kaia billing dashboard.
Need more help?
Ask Kaia first when the issue is user-fixable.
Ask Kaia first for usage help. If you're blocked by billing, account access, or a broken integration, email [email protected].