Terms of Service

1. Agreement to Terms

By accessing or using Kaia ("the Service"), operated by Kaia Inc. ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Kaia is an AI-powered household management assistant that operates through your family's group chat, including iMessage, SMS, and RCS. Kaia helps families manage schedules, meal planning, chores, reminders, phone calls, and other household logistics. Kaia also provides a web-based dashboard for viewing and managing your family's information.

3. Eligibility

You must be at least 18 years old to create a Kaia family account. Family members under 18 may use Kaia under the supervision and responsibility of the account administrator (parent or legal guardian).

4. Account & Family Setup

The person who creates a Kaia family account is the administrator. Administrators are responsible for managing family members, setting permissions, and overseeing the account. You are responsible for maintaining the security of your account and for all activity that occurs under it.

5. Subscriptions & Payment

• A paid subscription is required to use the Service. Plans are available on monthly or annual billing cycles.
• All plans include a 60-day money-back guarantee. If you're not satisfied, contact us within 60 days of your first payment for a full refund.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Cancellation is instant and requires no phone call or additional steps.
• We reserve the right to change pricing with 30 days' notice. Founding Member pricing is locked for the lifetime of the subscription.
• Payments are processed securely through Stripe.

6. Acceptable Use

You agree not to use Kaia to:

• Send spam, harassment, or abusive content.
• Attempt to manipulate or exploit the AI system.
• Upload illegal, harmful, or inappropriate content.
• Use the Service for commercial purposes beyond household management.
• Attempt to access data belonging to other families.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.

7. Voice AI & Phone Calls

Certain subscription tiers include Voice AI features where Kaia makes phone calls on your behalf (booking appointments, canceling subscriptions, negotiating bills, etc.). By requesting a phone call, you authorize Kaia to act as your representative for that specific task. Kaia will identify itself as an AI assistant acting on your behalf during all calls. Call summaries and outcomes are reported back to you via your group chat. You are responsible for verifying the results of any actions taken during these calls.

8. AI-Generated Content & Storybooks

Kaia uses artificial intelligence to generate responses, suggestions, and plans. While we strive for accuracy, AI-generated content may contain errors. Kaia's responses are suggestions, not professional advice. You should not rely on Kaia for medical, legal, financial, or emergency decisions. Always verify important information independently.

9. Privacy & Data

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using Kaia, you consent to the practices described in the Privacy Policy.

10. Google API Services

Kaia's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. By connecting your Google account, you authorize Kaia to access and use your Google data as described in our Privacy Policy and in accordance with Google's terms. You can disconnect your Google account at any time through your dashboard settings, which immediately revokes Kaia's access to your Google data.

11. Intellectual Property

Kaia, its design, features, and technology are owned by Kaia Inc. You retain ownership of all content you provide to Kaia (messages, photos, voice memos). We do not claim ownership of your content.

12. Service Availability

We aim to keep Kaia available at all times but cannot guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will provide reasonable notice when possible.

13. Limitation of Liability

To the maximum extent permitted by law, Kaia Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

14. Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that we determine is harmful to other users or the Service. You may terminate your account at any time by contacting us or through your dashboard settings. Upon termination, your data will be deleted in accordance with our Privacy Policy.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

17. Contact

Questions about these Terms? Email us at [email protected].